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Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and policies. If you can't find what you're looking for, feel free to contact our support team.
💧About Our Perfume Oils
Find answers to the most common questions about our products and services.
Yes — all our perfume oils are 100% pure and alcohol-free.
Absolutely. Just a drop lasts for hours on pulse points.
Yes, but we recommend a patch test before use.
Some of our blends are inspired by luxury scents, while others are exclusive Misk Oud creations crafted with pure essential oils.
📦 Orders & Delivery
Find answers to the most common questions about our products and services.
UK orders arrive in 2–4 working days. International delivery may take 7–14 days.
Yes, we offer free UK shipping on qualifying orders.
Yes, tracking details are emailed for qualified orders once your order is dispatched.
Yes — contact us within 1 hour of purchase and we’ll update your address before dispatch.
🔁 Returns & Exchanges
Find answers to the most common questions about our products and services.
Due to hygiene reasons, opened perfume oils can’t be returned.
Contact us within 48 hours for a replacement or refund.
Only if items are unopened and in original condition.
Please contact us within 48 hours with your order number and photos — we’ll replace it immediately.
💼 Wholesale & Business Enquiries
Find answers to the most common questions about our products and services.
Yes, we offer wholesale pricing for approved partners.
Email us atwholesale@miskoud.co.ukwith your business details.
Yes, we offer white lebelling for approved partners. You can contact for details.
Yes — our wholesale program starts with a minimum order, allowing access to discounted bulk pricing and exclusive blends.
🕊️ Product Care
Find answers to the most common questions about our products and services.
Keep in a cool, dark place away from sunlight.
Yes — layering creates your own signature scent.
Dab a small amount on pulse points and avoid rubbing.
When stored properly, Misk Oud oils maintain their quality for up to 24 months after opening.
💳 Payments & Security
Find answers to the most common questions about our products and services.
Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
Yes, all transactions are SSL-encrypted and processed securely.
No — all transactions are processed securely by our payment partners; we never store card details.
Yes — we accept Klarna and other flexible payment options at checkout for easy, secure instalments.
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